Help

System Navigation

STORE MENU

There are several links at the top and bottom of the home page.

  • Parks Canada – Directs you to the Parks Canada home page: http://www.pc.gc.ca.
  • FAQ – Displays frequently asked questions about Parks Canada products.
  • Reservations – Brings you to the Parks Canada Campground Reservation Service where you can book a campsite at participating locations.
  • Official Merchandise – Brings you to the Parks Canada Shop.
  • Plan Your Visit – Brings you to a page where you can explore travel options.
  • Fees – Brings you to a page with a current list of fees for Parks Canada locations.
  • Canada.ca – Brings you to the Government of Canada website: http://www.canada.ca.
  • Services – Brings you to the Service Canada website: http://www.servicecanada.gc.ca.
  • Departments – Brings you to a Government of Canada site with all departments and agencies: http://www.canada.ca/en/government/dept.html.
  • Language – Switch to view the site in English or French.
STORE FEATURES
  • Language – Select preferred language on the top right-hand side.
  • Quick Search – To easily locate products.
  • Mini Shopping Cart Icon – When you click on this icon, a window appears showing the last four items added to the cart. Click again on the icon or on the “X” to close this window. From this window, you can also proceed to checkout and edit your shopping cart.

Order Process

PLACING AN ORDER

DISCOVERY PASS

  1. On the home page, select "Discovery Pass" from the menu bar and click on the desired product in the drop-down menu. The product information will be displayed.
  2. Click on the product you want to order at the bottom of the page.
  3. Choose the product category and enter the quantity.
  4. Click "Add to Cart". The mini shopping cart will appear. Click "Proceed to Checkout" to finalize your order.

SINGLE-LOCATION PASSES

  1. On the home page, select "Single-Location Passes" from the menu bar and click on the desired product in the drop-down menu. The product information will be displayed.
  2. Click on the product you want to order at the bottom of the page.
  3. Choose the product category and enter the quantity.
  4. Click "Add to Cart". The mini shopping cart will appear. Click "Proceed to Checkout" to finalize your order.

BOATING AND CANALS

  1. On the home page, select "Boating and Canals" from the menu bar and click on the desired product in the drop-down menu. The product information will be displayed.
  2. Click on the product you want to order at the bottom of the page.
  3. Choose vessel length. If you are ordering a One-Way Transit Lockage Permit, specify the direction in the drop-down menu.
  4. Enter Vessel Registration ID.
  5. Select Vessel Type from the drop-down menu.
  6. Click "Add to Cart". The mini shopping cart will appear.
  7. To order a permit for another vessel with a different Vessel Registration ID, click "Close" at the top right corner of the mini shopping cart window and follow steps 1 through 5 again.
  8. Click "Proceed to Checkout" to finalize your order.
SHOPPING CART PAGE

The shopping cart page shows the following information:

  • Product – Name and number of the product
  • Availability – Indicates if the product is available
  • QTY – Number of items ordered
  • Each – Price of each item
  • Total – Total per item
  • Promotional Code – Enter a promotional code here, if applicable, and then click "Apply".

You can remove items or adjust quantities from this page. Click "Continue checkout" to proceed with the order.

SHIPPING AND BILLING ADDRESS PAGE

Fill out each field under the Billing Address. Select the check box under the Shipping Address to apply the same information for shipping.

SHIPPING AND BILLING METHOD PAGE

This page will allow you to review the selected shipping address, select the shipping method and enter your credit card information.

  1. Select Shipping Method from the drop-down menu
  2. Scroll down to Credit Card Information. Select credit card from the drop-down menu and enter the requested information. Check that your billing address is correct.

Click "Next" to go to the "Order Summary".

ORDER SUMMARY PAGE

The order summary page lists all the order details for final review before completing the transaction.
You can click the check box on that page if you would like to sign up to receive additional information about Parks Canada (upcoming experiences, activities, etc.).
Before completing your order please read the Terms of Use and click the box to agree. Click "Order".

CANCELLING AN ORDER

Please note that the Parks Canada Passes and Permits system has been designed to process orders immediately after they are received. As such, as soon as your order is placed and you select "Order", you are responsible for the items ordered and any charges associated with the order if applicable.